Managed IT

Is managing your IT system a drain on your resources? There is a better way to keep your devices and networks secure and up to date. Our Managed IT Service provides comprehensive computer monitoring and expert support and is unique to each client.

Microsoft certified full package of services

Affordable support built around you

We analyse your needs and design bespoke managed IT services that work for you – at a price you can afford.

Microsoft Certified Systems Engineers

Why take a chance on IT support? All our support technicians are Microsoft Certified Systems Engineers.

Free up resources with a complete package of services

Managed IT services from Ponticello are ideal for business owners who want to forget about IT problems

What's included?

Here's what you get as standard

Microsoft Certified Systems Engineers
Security patches
Reporting
Telephone support
Remote support
On site support

Support

How we will support you

In the first instance, we attempt to resolve support calls by telephone.

In some cases, we may need to use remote control technology to securely access your computer and fix the problem for you.

In the event of hardware failure – or if we cannot resolve problems remotely – we will send a systems engineer to you.

SYSTEMEYES PROACTIVE MONITORING

24/7 system monitoring with SystemEyes

Our SystemEyes tech monitors your entire IT system remotely. It scans every server and PC for errors every few minutes – night and day.

By spotting problems almost instantly, they can be solved quickly before they cause expensive downtime.

Because your business is unique, we fine-tune the monitoring process and tailor our service to protect the specific applications you use.

Efficient

Software updates and security patches

Our Managed IT Service includes prompt software updates to protect PCs from viruses and hackers and help them run more efficiently.

Ponticello will check all your computers and install security patches, software updates and the latest service packs released by Microsoft, Adobe, Java and other vendors.

Software updates reduce the risk of system failure, malware and virus attacks.

Protection

Anti-Virus & Anti-Spyware

Is your IT network as safe as it could be? We will install and configure powerful anti-virus software and spyware removal tools to remove infections and protect against attacks.

Regardless of how good your software is, there is no protection against the latest threats if you don’t apply regular updates.

We will ensure your protection is kept up to date and even advise on measures to reduce risk to your computers.

Your business data

Back-Up

Are you happy with your current backup strategy?

The single most valuable item in IT is data you have created. Hardware can be replaced and operating systems can be reinstalled – but data can be lost forever.

Ponticello has the expertise to design and implement a robust managed backup system based on your needs. Our Managed Online Back-Up keeps every version of every file in our UK datacentre for 28 days.

Peace of mind

Regular reporting

How can you really say your IT systems are safe and secure without the data to prove it?

For peace of mind, SystemEyes gathers performance data and analyses results. Our managed IT service includes a summary report which we send to you at 08:00 each morning.

This report confirms backup and anti-virus status, provides PC and server health checks and outlines follow-up action.

Our simple

Three stage monitoring

Collect

Details of computer activity are recorded in the event viewer. Using unique tools, we interrogate event viewers, filter important information and send it back to our experts for analysis.

Analyse

Analysis of event viewers highlights problems relating to disk space, memory, backup, power and many other processes that affect the smooth running of computers and the network. We do this for every computer, every day.

Correct

Our Microsoft Certified Systems Engineers spring into action to correct any problems they have identified during the analysis stage. With prompt action, we can minimise and often prevent system downtime.

Managed IT Services